{"id":4839,"date":"2024-06-20T11:37:26","date_gmt":"2024-06-20T09:37:26","guid":{"rendered":"https:\/\/venga.tv\/orders-and-returns\/"},"modified":"2024-10-23T10:07:53","modified_gmt":"2024-10-23T08:07:53","slug":"orders-and-returns","status":"publish","type":"page","link":"https:\/\/venga.tv\/en\/orders-and-returns\/","title":{"rendered":"Orders and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4839\" class=\"elementor elementor-4839 elementor-3268\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce98e0 e-flex e-con-boxed e-con e-parent\" data-id=\"9ce98e0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd1412c e-flex e-con-boxed e-con e-child\" data-id=\"fd1412c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-838dafe elementor-widget elementor-widget-heading\" data-id=\"838dafe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 20-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Orders and returns<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdda7f3 elementor-widget elementor-widget-text-editor\" data-id=\"fdda7f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 20-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2 class=\"p1\"><span class=\"s1\">Procedure for Cancellation or Return<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">You have the right to withdraw from this contract within 7 calendar days without providing any justification, except for custom-made products.\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement via our contact (link to contact). We will provide you with an acknowledgment of receipt.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you wish, it can be in the following format:<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>\u2013 To the attention of \u2026\u2026\u2026\u2026\u2026\u2026.Ss.l.<\/i><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>\u2013 I hereby notify you that I withdraw from the contract (order placed on\/received on (*))<\/i><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>\u2013 Name of the consumer(s) or user(s). <\/i><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>\u2013 Address of the consumer(s) or user(s). <\/i><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>\u2013 Signature of the consumer(s) or user(s) <\/i><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\"><i>Signatures:<\/i><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><i>In\u2026\u2026\u2026\u2026\u2026..on\u2026\u2026\u2026\u2026\u2026\u2026..of\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/i><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">You must return or hand over the goods to us directly without undue delay, and in any case no later than 14 calendar days. The deadline will be considered met if you return the goods before the period has expired.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">At Venga, we are committed to providing you with all the information regarding the sizes and dimensions of our garments. Therefore, in case of withdrawal on your part, the shipping costs for returns will be borne by the customer without undue delay, and in any case no later than 14 calendar days from the date you inform us of your decision to withdraw from this contract.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We will proceed with the refund using the same payment method you used for the initial transaction, unless you have expressly stated otherwise; in any case, you will not incur any fees as a result of the refund.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The return will be accepted if the product is returned in the same condition in which it was delivered. We will not proceed with the refund of products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product, show signs of use, makeup stains, body odors, etc. Returns will not be accepted for products that we consider to have been poorly washed or not used properly.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">It is only possible to process returns and exchanges for products purchased from our online store venga.tv<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We may withhold the refund until we have received the goods or until you have provided proof of their return, whichever condition is met first.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">What happens if the carrier is unable to locate me and there are 3 delivery attempts?<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">When the package is returned to our warehouse, we will contact the customer, who will be responsible for paying the logistics costs for reshipping.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">At Venga, we strive to deliver on time, but we want to remind you that the shipping times for your purchase are always approximate and depend on external factors and companies beyond our control.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Orders and returns Procedure for Cancellation or Return You have the right to withdraw from this contract within 7 calendar days without&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4839","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Orders and returns - VENGA<\/title>\n<meta name=\"description\" content=\"Climb More &amp; Worry Less. 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