Orders and returns

Procedure for Cancellation or Return

You have the right to withdraw from this contract within 7 calendar days without providing any justification, except for custom-made products. 

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement via our contact (link to contact). We will provide you with an acknowledgment of receipt.

If you wish, it can be in the following format:

– To the attention of ……………….Ss.l.

– I hereby notify you that I withdraw from the contract (order placed on/received on (*))

– Name of the consumer(s) or user(s).

– Address of the consumer(s) or user(s).

– Signature of the consumer(s) or user(s)

Signatures:

In……………..on………………..of……………………

You must return or hand over the goods to us directly without undue delay, and in any case no later than 14 calendar days. The deadline will be considered met if you return the goods before the period has expired.

At Venga, we are committed to providing you with all the information regarding the sizes and dimensions of our garments. Therefore, in case of withdrawal on your part, the shipping costs for returns will be borne by the customer without undue delay, and in any case no later than 14 calendar days from the date you inform us of your decision to withdraw from this contract.

We will proceed with the refund using the same payment method you used for the initial transaction, unless you have expressly stated otherwise; in any case, you will not incur any fees as a result of the refund.

The return will be accepted if the product is returned in the same condition in which it was delivered. We will not proceed with the refund of products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product, show signs of use, makeup stains, body odors, etc. Returns will not be accepted for products that we consider to have been poorly washed or not used properly.

It is only possible to process returns and exchanges for products purchased from our online store venga.tv

We may withhold the refund until we have received the goods or until you have provided proof of their return, whichever condition is met first.

What happens if the carrier is unable to locate me and there are 3 delivery attempts?

When the package is returned to our warehouse, we will contact the customer, who will be responsible for paying the logistics costs for reshipping.

At Venga, we strive to deliver on time, but we want to remind you that the shipping times for your purchase are always approximate and depend on external factors and companies beyond our control.